Process time
We are thrilled that you have chosen Ptglam for your fine jewelry purchase.
Ready to ship items will be processed and shipped within 5 days.
Custome-made pieces will take 4 - 6 weeks to ship.
Orders will not be produced until full payment is processed.
Any items presented on the official Ptglam social media channels are available for purchase. If you cannot find a specific item on our website, please contact us via live chat or email at hello@ptglam.com.
Potential delays may happen due to a high volume of orders, holidays or postal service problems that are outside of our control. Please bear with us in that case.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We offer free worldwide tracked shipping on orders over $1,000, with FedEx or DHL as our couriers of choice.
Note: Import Duty or any other country specific charges or taxes are to be borne by the buyer as these are buyer's responsibility.
Please be aware that all deliveries require a signature for delivery.
Returns
Please note that all purchases are final and non-exchangeable. We strongly encourage you to thoroughly review all item descriptions before completing your purchase. In case you received an incorrect or defective item please contact us ASAP.
If you have any questions about an item, feel free to email us at hello@ptglam.com.
