What kind of ring size do you use?
All ring sizes come in US sizing. Please be sure of your ring size when placing an order, as once your ring is made it can most likely not be resized. However, every ring on the site can be made in any US ring size.
How do I determine my ring or bracelet size?
We recommend stopping by your local jeweler to have your finger sized, as this is the most accurate way to measure. For bracelet sizing, we recommend measuring your wrist with a soft measuring tape. If you have questions regarding sizing, please reach out to us at hello@ptglam.com.
Can I order something from your Instagram that isn’t listed on your website?
Everything that is posted on our social media sites are for sale; If you do not see a piece on the site that you see on our instagram (@ptglamjewelry) or facebook feed please contact hello@ptglam.com for pricing and purchasing.
How are the products delivered and how long will they take?
We offer free worldwide tracked shipping on all purchases above $1000 and our courier of choice is FedEx. A list of countries served by FedEx can be found here: http://www.fedex.com/gb/contact/served-countries.html. If you cannot find your country in the list on our website, please contact us and we will provide a fixed quote for product delivery where possible.
Can I change my shipping address after my order was placed?
If your order hasn't shipped, we will try our best to accommodate your request.
Please email us at hello@ptglam.com.
What payment methods do you offer?
We accept all major credit cards. We are also partnered with both GPay, ACH etc. to offer you flexibility with payment plans. If you’d prefer to pay via an alternative method, please reach out to us at hello@ptglam.com and we’re happy to help.
